Frequently Asked Questions

Everything you need to know about shopping with Ernest Doe Online.

What are your delivery options and lead times?

We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while express orders placed before 12pm are processed for next-day dispatch.

Can I return an item if it is not suitable?

Yes, we offer a 30-day return policy. Items must be returned in their original packaging, unused, and in a resaleable condition to qualify for a full refund.

Do you offer Click and Collect services?

Absolutely. You can choose to collect your order from any of our Ernest Doe branch locations. Simply select the 'Click & Collect' option at checkout and choose your preferred branch.

Are the products on your website covered by a warranty?

Most of our machinery and power tools come with a manufacturer's warranty. Specific warranty periods vary by brand and product type; please check the product description for details.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.